NATIONAL LABOUR MARKET POLICIES
Basic Information Reports
2.6.2.2.Integration as a principle of organisation
The principle of integrating the entire range of services when assisting clients ensures that all are served uniformly and efficiently: the different phases of the assistance plan (problem analysis, intensive individual assistance, realisation of each stage of the assistance plan, monitoring of results, etc.) proceed in smooth succession, a beneficial relationship of mutual trust is built up between counsellor and client and unnecessary overlapping is avoided.
Integration is pursued at three levels:
- Integrated assistance to clients: each client remains the responsibility of one counsellor for the duration of the counselling process.
- Integrated AMS functions: the counsellors take charge of all active labour market policy functions and measures (information, counselling, placement and financial aid) for the clients assigned to them.
Depending on the circumstances prevailing in the respective region, employees are specially trained and deployed to care for certain groups of persons for whom specific knowledge is required, e.g. persons undergoing rehabilitation and young people.
- Integrated labour market: the electronic data-processing system provides clients with information concerning the entire labour market and all registered vacancies and labour market policy schemes planned throughout Austria; this enables cross-regional and cross-occupational placement.
The staff of the regional offices are supported by psychologists who are employed by the Land offices and larger regional offices.
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